At Adrian Hall & Co, we follow a strict set of rules that make up the ethos of our practice.
We will always do the utmost to ensure we follow these core principles to ensure that our clients receive the best possible service at all times.
Provide friendly and courteous service: No organization can survive without respecting the client. A client may pay for services and the arrangement might seem to end there. However, it doesn’t, we build relationships. In fact, our loyal client list is a testament to the respect we show them.
Always exceed expectations: Adrian Hall & Co has always stressed on going beyond the client’s needs. We are not in business to achieve intended results. We are here to change the way things are done for the better.
Listen to what the client has to say: Communication is the key to success and listening is half the battle won. That’s how we manage to stand out. We always prioritize our client’s requirements and needs. We pay attention to what they have to say, which, in turn, helps us see things from their perspective.
Communicate with the clients quickly and fully: Feedback is an essential part of our approach and we make it a point to keep our clients updated. Also, we understand the value of time and we know how busy a client’s schedule can be. That’s why we strive to be “on-time” with our updates and reports. Time is money and no one knows that better than us.
Never surprise the client with bills they aren’t expecting: All financial matters are discussed upfront. We don’t like surprises and we’re sure our clients don’t either; and this thinking extends to details about our costs and fees as well.
Be, honest, truthful and upfront with our clients: We never oversell ourselves and we don’t like to hide details. As our client, you will be kept informed on everything we do. You’ll never find yourself wanting for greater transparency when you partner with Adrian Hall & Co.
Minimize your tax burdens to the best of our ability: Our primary purpose is to make sure you pay the lowest amount of tax, permitted within the boundaries of the law. Over the years, we have managed to successfully achieve that and we intend to continue that trend.
Provide pro-active business advice wherever possible: If we notice issues or foresee potential problems that are not yet in play but could have a rapid and significant impact in the future, we will attempt to plan for it and provide potential solutions and contingencies ahead of time.